If you are not satisfied with your purchase, you may return it within 30 days from the delivery date.
All you have to do is communicate your intention to withdraw by e-mail: we will then give you all the relevant instructions.
Shipping costs for the return are always at your charge: the product can be returned using any carrier.
The purchase contract is automatically cancelled as soon as the return arrives at its destination.
The right of withdrawal cannot be exercised if the product is not intact, i.e:
• in the absence of the original packaging
• in the absence of any integral elements of the product (accessories, instruction manuals, etc.)
• for damage of the product.
As soon as the integrity of the returned item has been verified, we will send you a confirmation e-mail and we will refund you within 14 days.
The refund will be made through the same payment method you used to purchase the product. In the case of cash on delivery payment, we will ask you to provide us with all the necessary data for the refund.
If, after the delivery, you find an anomaly due to transport damage or a production defect, do not hesitate to contact us by e-mail, specifying the details of the order, pointing out the discrepancy and attaching the relevant photographic documentation.
It will be our task to give you all the information you need for a possible quick replacement.
For customised products, we do NOT accept returns except for any mistakes made by our staff.
Returns & refunds
We ship 90% of orders within 3 working days.
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