The answer is yes! Eglooh supports local artisans and companies and we collaborate with them to offer you products of high quality and strictly "Made in Italy".
For a correct care and to ensure that your purchase will keep for a long time, we suggest you to follow the few simple tips reported in the Product Care section of each sheet. If you have any doubts or questions do not hesitate to contact us.
You should contact our Customer Service: we answer via Live Chat, email and telephone. You will find all the references in the Contact section of the site.
The product images are faithful to the original. However, the colours may differ from the original depending on the device and the resolution of the screen.
If you have any doubts, please do not hesitate to contact us and we will try to understand together which colour best suits your needs.
Consultation is one of our strengths. Contact us and together we will define the best solution for your needs, both in terms of product and corporate offer.
Orders & Payments
On Eglooh you can buy with Credit card, PayPal, Apple Pay, Google Pay, Bank transfer.
When you place your order if you use Credit card, PayPal, Apple Pay or Google Pay.
Please note that non-authorisation does not lead to any charges. The reasons why the payment was not successful can be many and do not necessarily depend on you.
• Check that you have entered the data correctly (number, expiry date).
• Check that there is sufficient credit to make the purchase and that the order amount does not exceed the spending threshold.
• Find out about your bank's policies on online purchases.
If the problem persists, contact our Customer Service.
You can request an invoice when placing your order. In the checkout you can enter the data for: Billing address, VAT number, Tax code.
Cash on delivery is only available for Italy.
If you need to cancel or modify your order, please contact us as soon as possible. We will do everything we can to accommodate your request, but we cannot guarantee that your order can be changed once placed.
For customised items, it will not be possible to cancel or change your order once it has been completed and there is no possibility of return.
Shipping & Delivery
We ship our products to the following countries: Italy, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands and United Kingdom.
Shipping costs vary depending on the destination country.
The following costs refer to a single piece of the product. In the case of more than one piece there may be a slight increase.
Shipping costs by express courier amount to:
• € 5.00 for Italy.
• € 9.00 for the following countries: Austria, France, Germany.
• € 13,00 for the following countries: Belgium, Luxembourg, Poland, Czech Republic, Slovakia, Spain, The Netherlands.
• € 17,00 for the following countries: Bulgaria, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Portugal, Romania, Slovenia, Sweden.
• € 17.00 for United Kingdom.
You can check the status of your order and track your shipment at any time using the tracking code in your shipping confirmation email.
If you have any doubts or questions please do not hesitate to contact us.
Unfortunately not, it is not possible to choose a specific time and day. All shipments are made by carrier who delivers according to its own internal logics and over which we have no power to intervene.
You will therefore have to indicate a shipping address where someone is always present to collect the parcel. Alternatively, we advise you to indicate a different shipping address, e.g. a house with a concierge, an office, etc.
The courier tries 2 deliveries. After the 2 attempts have been made, the shipment will be stored in the carrier's warehouse for a maximum of 5 working days.
Within this time, you can contact Customer Service at the number indicated on the notice left by the carrier in your absence, and provide instructions for a new delivery or, alternatively, advise that you will collect the parcel yourself at the closest carrier's branch.
Contact us and we will give you instructions on how to replace the non-conforming item.
For next time: if at the time of delivery, you notice signs of tampering, visible damage or any other type of anomaly (e.g. mismatch in the number of parcels), complain in writing to the delivery operator, putting the following wording on the accompanying document: "ACCEPTED WITH RESERVE FOR TRANSPORT DAMAGE" followed by a description of the anomaly found.
Returns & Refunds
If you are not completely satisfied with your purchase, you can return the product as long as it is undamaged, has not been used and is complete with its original packaging.
Returns can be done within 30 days from the delivery date.
The return shipment can be handled in two ways:
• You take care of the shipment with a carrier of your choice. As soon as the return arrives at our warehouse, we will proceed with the full refund of your purchase.
• We will take care of the pick-up, at our expense, and once the return arrives at our warehouse we will proceed with the refund deducting the shipping costs you paid for the purchase.
The return shipping costs are at your charge.
In case we take care of the pick-up, we will deduct the shipping costs you paid for the purchase.
If your purchase is defective or non-compliant, you will not be required to pay any costs to return it: the return shipment and its replacement will be entirely at our charge.
Once we have received the returned product and verified its integrity, we will send you an email confirming that the return has been accepted.
Once the return has been approved you will receive your refund in the same way you made your purchase.
The effective crediting of the refund depends on the credit card company you paid with, and is usually within two account statements.
With PayPal, Apple Pay, Google Pay and Bank Transfer the refund usually takes place within a few days.
Customised products cannot be returned, with the exception of errors made by our team and defective or non-compliant items.